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Heritage Animal Clinic

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Springville Animal Clinic

Springville, AL

Springville Animal Clinic

Springville, AL

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Branchville Animal Hospital

Branchville, AL
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Heritage Animal Clinic
Heritage Animal Clinic
(4 Reviews)
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57 Robinson Street Springville, AL 35146
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Consumer Feedback

(4 Reviews)
Service
4.5 star average for Service
Environment
4.5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
5 star average for Staff
Value
5 star average for Value
Very disappointed with this clinic, the doctor and the staff. I carried my 4.6# Yorkie there on 11/05/15 to get neutered. When we picked him up he was sent home with no Elizabethan collar, no pain medication and no antibiotics. He chewed his stitches the next day and I called their office for advice. I was told by the staff that they don't have collars small enough to fit him and to go buy one at Petsmart. If Petsmart didn't have one her advice was to "do the best I can over the weekend".

I had to take my painfully miserable dog to another vet over the weekend and they gave him a collar, pain meds and antibiotics. He is feeling much better now. Although I have used this office for years the service has really decreased since Kerri Melton, the previous vet, left. The new vet, and staff, don't have any concern for you or your pets. I am taking my animals to a new vet they will treat them with compassion after a surgery.
by CONNIE xxx.xxx.48.194
November 09, 2015
Did this veterinarian thoroughly explain the risks and benefits of your pet's treatment?
Yes, I felt informed when I left
by Anonymous xxx.xxx.173.87
November 07, 2013
Was it clear that this provider takes pride in the appearance of his/her office?
Yes, the office was well organized and taken care of
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Absolutely! I'm always able to get my questions answered over the phone right away!
Does this provider give unbiased advice?
Absolutely! I always get sound, helpful, and completely unbiased advice!
Did this provider show attention to detail?
Yes, I've never had to worry about them missing any important information
Was the waiting area spacious?
Yes, extremely spacious
by Anonymous xxx.xxx.10.2
August 05, 2013
As soon as I walked through the door, I was immediately greeted by the friendly staff. They went out of their way to make me feel special and appreciated. It was so nice to arrive and see many fully qualified staff members. I've gone to some places that were very understaffed and I've never had a good experience. This place had a great staff though, and I'll definitely be going back. They made sure that their qualifications were obvious. I was confident that I was under the care of a professional. They are an absolute expert in the field. I would never feel unsafe or apprehensive in their care.
by Anonymous
December 15, 2011
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Map and Directions
57 Robinson Street, Springville, AL 35146