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Gosling Road Veterinary Clinic - Barbara A Rowe

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Gosling Road Veterinary Clinic - Barbara A Rowe
Gosling Road Veterinary Clinic - Barbara A Rowe
(4 Reviews)
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22707 Gosling Road Spring, TX 77389
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Consumer Feedback

(4 Reviews)
Service
4 star average for Service
Environment
4 star average for Environment
Expertise
5 star average for Expertise
Staff
5 star average for Staff
Recommended
4.5 star average for Recommended
Did this provider promise services he/she couldn't provide?
No, they were able to provide everything they said they would
Was this provider sympathetic to your situation?
Yes! They went above and beyond to make me feel special and respected
Did this provider seem well-trained and experienced?
Absolutely, they were an expert!
Does this provider have a good professional reputation within your community?
Definitely! Everyone knows they are the best around!
Was this provider's staff friendly?
Yes, they went above and beyond
by Anonymous xxx.xxx.171.122
June 13, 2013
Does this provider leave you on hold for a long time when you call?
Never! I don't think I've ever been put on hold here for a long time
Did your pet experience unnecessary pain during your visit?
No
Does this provider remember you and your circumstances at every appointment?
Definitely! They always remember me and make me feel important!
by Anonymous
March 12, 2012
Did this provider use excessive foul language?
No
Does this provider always take that extra step to make you feel special?
Not really, I've never seen them go above and beyond
Did this veterinarian leave your pet unattended for an extended period of time?
I was left alone for a while, but it wasn't too long
by Anonymous
August 01, 2011
I grew up in Northampton, the neighborhood that feeds most of this Vet's business and watched my parents take all of our animals there as a child. And for the last 14 years, as a young adult, I have continued to use this Vet, even driving over 60 miles roundtrip!I have to be honest with you and let you know that I agree with most of the positive comments posted, as I have had a good experience with them...atleast until now.
My dog was quickly progressing downhill and I made an appointment to meet with Dr. Rowe to discuss the options and a timeline. It wasn't until I was take into the exam room that I was told that Dr. Rowe was out on vacation and a "fill in" vet has hired for this week. I was outraged that I had made the appointment in ADVANCE and told the office manager the reason for my appt and yet no one even considered to call and notify me that the vet who had been treating my dog for the last 14 years would not be seeing us today to dicuss her death.
Two days later my dog was becoming non-responsive and I knew her time was coming to an end, so I scheduled at 10:30am appt to have her put down. Tragically, she died that morning around 8am. I made arrangements with them to have her creamated and also have a paw print made in cement as a keepsake.
I picked up her pawprint today and was OUTRAGED to see that they had taken it upon themselves to "decorate" it with glitter, stickers, and rinestones. I was NEVER consulted with anyone about this.
When I called to voice my complaint and to suggest that they atleast ask their customers if they would like their pawprint decorated, I was told that no one had ever complained before and I was being unreasonable for my unhappiness. When I stated that I would prefer to talk directly to Dr. Rowe about this, she got on the phone with me and said that under no circumstances would she be refunding my money (I NEVER ASKED HER TO DO THIS) and that maybe I should use another vet in the future, as it was her understanding that I was being unreasonable. When I asked her what was unreasonable...she said that since my appt was at 10:30am, I should have waited until then to bring my DEAD dog in...rather than coming in at 8:15am when she died.
I am simply OUTRAGED at Dr. Rowe and her staff's lack of compassion and RESPECT for their dedicated customents and patients.
by Anonymous
June 29, 2011
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Map and Directions
22707 Gosling Road, Spring, TX 77389