They are always polite and very knowledgeable which I really it. Dr. Norton is always able to answer my questions over the phone. It's so nice not having to drive down there for an appointment every time I want an answer to my question. Especially when taking care of a very sick dog. The staff is very knowledgeable and qualified. They have complimentary consultations for new clients or a percent-off a certain service, I always get some sort of discount. This provider has helpful information online and a website that's easy to use, with forms that you can fill out before your appointment. This veterinarian really cares about the pets in his care and I would highly recommend him!