The waiting area is rather small, but sufficient. They went out of their way to make me feel special and respected, and were very sympathetic to my situation. I've never seen more kindness and empathy anywhere else. They would never suggest that I buy something that wasn't necessary, and never pressured me. They were always very considerate and professional. I was so impressed with the progress I was able to make after visiting them. All my questions were answered, and I feel a lot more confident and hopeful about the future. Just as a side note, I was very impressed with how conveniently located this business was and how close it was to other shopping centers. It was so easy to find, I didn't have any trouble at all. They treat you and your pet as family. They speak to you with the care you'd expect from a small town neighbor.