I would go to them over any other veterinarian. I've never doubted their abilities. I really admire them for being more than willing to ask for help from other professionals in the field when they don't have an answer to my question. They aren't even slightly arrogant, and I'm confident they always have my best interest at heart. They always make sure to return my phone call as soon as possible. They've never left me waiting. They always have an immediate answer for me when I call with a question. They would never try to get me to make an appointment unless I really needed one. I'm usually somewhat sensitive to the cold, so I was a little worried that their office would be too cold, but it was fine. I was very comfortable the entire time.