There was no annoying music playing while I waited or during my visit. I appreciated that they didn't have that typical elevator music on. I'm usually somewhat sensitive to the cold, so I was a little worried that their office would be too cold, but it was fine. I was very comfortable the entire time. They were easy to reach in an emergency. When I called they answered right away and I was so relieved to hear a friendly voice. It was nice to see them treat their staff with so much respect. It was obvious that they had a good relationship with all of their staff members.