I know that they have a lot of clients here, so the fact that they remember my name most of the time, is pretty impressive. They usually remember me by my pet rat, but it's still nice that they at least remember her name! It's always nice when they can answer my questions over the phone instead of having to drive down there for an appointment, so it shows that the front desk shows a lot of information too. They've never postponed my appointments, and always try to get me in as soon as possible. I love that I can always get an appointment right away, and I never have to worry about them rescheduling it. They never left me for an extended period of time in the wait room and I never felt ignored since the front desk is right there, and when not busy helping check pets in, chat alittle bit and give my pet and other pets attention to help calm them. This place isn't too bad, though the wait tends to be alittle long since the doctors are always happy to give you all the info needed, and of course many clients like that chat about their pets forever.