They put in the extra effort to make me feel valued and important. Not only do my appointments never get canceled last minute, they take time out of their day to send me a reminder so I don't forget. They are extremely reliable. Their staff is the most friendly, welcoming staff I've ever dealt with. They are so warm and professional, and make the whole experience that much better. Their office was well organized and clean. I could tell they took a lot of time making sure it was presentable. I could tell that they took pride in their office's appearance. It was very well organized and well taken care of.