Their staff was friendly enough, but they didn't go out of their way to help me. I felt like my needs were mostly met, but they didn't make any extra effort. The office was easy enough to find. The surgery this Dr. performed was the worst expierence of my life . I do NOT recommend this doctor . I end up having to sue and had another Dr . correct the mess he made of my nose . Come to find out he was not Board Certified ! My mistake .....