I could tell that they took pride in their office's appearance. It was very well organized and well taken care of. They aren't even slightly arrogant, and I'm confident they always have my best interest at heart. It's always nice to have comfortable chairs to sit in while you are waiting to visit the chiropractor. They always take the time to listen to me. I know they really care about me and what I have to say. They make an extra effort to communicate with their patients, and even updated me every time I visited about where I was at in the recovery process and how much progress I had made. It was encouraging to know how much recovery I was making at each appointment.