Whenever I make an appointment, I'm always confident that they're going to be ready for me at my scheduled time. They make an extra effort to communicate with their patients, and even updated me every time I visited about where I was at in the recovery process and how much progress I had made. It was encouraging to know how much recovery I was making at each appointment. They were very calm and understanding the entire time. I could tell they really care about everyone who visits them. Dr. German is a specialist in "extremities" - wrists, hands, ankles, knees, shoulders. I hightly recommend him.