I didn't have to wait at all after I arrived for my appointment. They were running right on time, which is a really big deal for me. Not only were they able to provide everything they promised me, they went above and beyond and exceeded my expectations. I was confident that they were using the latest treatment methods. The office was very easy to locate. I didn't have any trouble finding it at all. After a few initial back adjustments I only needed treatments once or twice a year instead of once or twice a month like i did at my old clinic.