Did the staff make you feel uncomfortable when you called with questions or concerns?
Absolutely! They made me feel like my questions and concerns were stupid
Did you spend a lot of time in the waiting room at this provider's office?
I waited forever for my appointment!
Did this provider ever dismiss your concerns as unimportant?
All the time. They accuse me of making problems up
Does this provider treat every client equally?
Definitely, they make everyone feel equally respected and cared for