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The Guidance Center

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The Guidance Center
The Guidance Center
(19 Reviews)
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2126 North Thompson Lane Murfreesboro, TN 37129
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Consumer Feedback

(19 Reviews)
Service
4 star average for Service
Environment
4 star average for Environment
Expertise
4.5 star average for Expertise
Staff
4 star average for Staff
Recommended
4 star average for Recommended
Value
3.5 star average for Value
They never have me see the same provider twice. I've gotten zero counseling and just had medications prescribed to me. They don't even call you if your apt is no longer valid due to yet another provider quitting.
by Lee xxx.xxx.8.5
July 23, 2018
Great place to go for mental health treatment. The staff is always so helpful and courteous.
It would help tremendously if their office center in Murfreesboro had some new paint on the walls, and replace tile flooring. The atmosphere is very dull and drab.
by Kaye xxx.xxx.162.191
February 01, 2017
Does this provider have a good professional reputation within your community?
Yes
Did this psychologist use excessive foul language?
No
Was the provider's staff welcoming to you?
Yes
by Anonymous xxx.xxx.40.141
August 23, 2014
Did this psychologist listen to your input and concerns?
Somewhat. But I mostly felt ignored.
Did you leave the office feeling satisfied with your visit?
No, I left with more problems than I came with!
Do you feel like this provider's office is well staffed?
No
Was this psychologist's office clean?
It was satisfactory
Did this psychologist have reasonable prices?
They were decent, but not very affordable
by Wes xxx.xxx.74.206
March 19, 2014
Does this psychologist always take that extra step to make you feel special?
Absolutely, they always make me feel like I'm their only client.
Did the staff make you feel uncomfortable when you called with questions or concerns?
No, they didn't make me feel uncomfortable
Did this psychologist listen to your input and concerns?
Absolutely! They always listen carefully to what I have to say!
Does this psychologist offer flexible appointment times?
Somewhat, but it's still difficult to get an appointment
Was this provider's office too loud?
Kind of, it wasn't unbearable but it was definitely loud
by Patient xxx.xxx.99.220
October 23, 2013
Does this provider remember you by name?
Every single time, even if it's been months since my last appointment!!
Does this provider welcome questions?
Absolutely! They are happy to answer all of my questions
Did this psychologist ever take personal phone calls while in the appointment room with you?
They would never do that! Their full attention is always on me.
Did this provider ever take personal phone calls while in the appointment room with you?
He/she would never do that! Their full attention is always on me.
Did this provider promise services he/she couldn't provide?
Not at all! They exceeded my expectations
by Anonymous xxx.xxx.21.191
April 18, 2013
Was it easy to make an appointment with this psychologist?
No, it took a while
Is this provider easy to reach in an emergency?
Somewhat, they eventually called me back
Would you refer this psychologist to a family or friend?
Maybe, I'm not sure if I loved them that much.
Did you feel like this provider's office was understaffed?
Yes, I had to wait a long time before someone was able to help me
Was this psychologist's office clean?
Yes everything was neat and sterile
by Anonymous xxx.xxx.244.184
March 07, 2013
Does this provider adhere to the customer is always right policy?
Yes, they listen to all complaints and make every effort to correct the situation.
Was it easy to find parking at this psychologist's office?
Not really, but I found a spot
Does this provider have a good professional reputation within your community?
Yes, they are known for being good at what they do
Was it easy to find parking at this provider's office?
Not really, but I found a spot
Are you confident that this provider will continue working with you until a solution is reached?
Absolutely! I'm confident they will work hard to find the best solution for me
by apoo xxx.xxx.212.151
February 15, 2013
Did this provider use excessive foul language?
Not at all! They are always respectful and courteous!
by Anonymous xxx.xxx.197.67
February 11, 2013
Has this psychologist ever cancelled your appointment on you last minute?
No, they didn't cancel on me last minute
Was it clear that this provider takes pride in the appearance of his/her office?
Yes, the office was well organized and taken care of
Does this provider ever overbook appointments here?
No, They definitely believe in quality over quantity and allow more than enough time in between appointments
Does this provider have a good professional reputation within your community?
Definitely! Everyone knows they are the best around!
Did you notice a foul odor when you arrived at this provider's office?
Not at all, their office smelled fantastic!
by maryann xxx.xxx.28.188
January 14, 2013
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Map and Directions
2126 North Thompson Lane, Murfreesboro, TN 37129