They always return my phone calls quickly. I always know that I'll get a prompt answer to my question. The staff was very helpful no matter how many times I called with a question or concern. They never made me feel uncomfortable for asking any question. I was glad that they were located in a safe neighborhood. I've been to some other places where I was scared to get out of my car but not here. I had to wait for a little while after I arrived for my appointment, but I've had to wait longer at other places. I was disappointed with the way my appointment went. I don't feel like they really cared about me.