They weren't friendly at all. They were extremely rude and impolite. Whenever I make an appointment, I'm always confident that they're going to be ready for me at my scheduled time. At other places I've been to, it's always bothered me when they postpone my appointment, but they've never done that here. One of the first things I noticed about this business was that they were not handicap-accessible and offered no means for handicapped individuals to enter the building. There were barriers everywhere making it practically impossible to get in the front door. Whenever I called with a question or concern, the staff made me feel stupid for calling. I avoided calling because I didn't want to feel stupid. They never update their equipment. I was scared something was going to break.