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Quality Life Group

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Psychologists

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Riverside, CA

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LifeStance Health

Claremont, CA
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Quality Life Group
Quality Life Group
(5 Reviews)
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6529 Riverside Avenue Riverside, CA 92506
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Consumer Feedback

(5 Reviews)
Service
4 star average for Service
Expertise
4 star average for Expertise
Recommended
3 star average for Recommended
Value
3 star average for Value
Staff
5 star average for Staff
Environment
5 star average for Environment
I absolutely loved my Psychiatrist and Therapist was the first therapist that I had ever truly opened up to. I am under a protection program from being a victime of a severe domestic violence crime. The number one person that I had an issue with in the office was the office manager. She apparently has more authority over the doctors or the doctor took advantage of the benefits of recommending I come in once a week along with me seeing the therapist once a week. I was driving from Temecula, CA to Riverside, so about an hour each way. I had given the girls a copy of my confdential paperwork and California Victim Compensation Board paperwork. They refused to conveniently allow me to see both the psychiatrist and Therapist in the same day because they "did not want to work with the CalVCB". As I am a Victim of severe Domestic Violence. I then had given, Karen, one of the ladies that work at the front office, my Confidential address and information that was provided to me by the safe at home program through the Secretary of State, Alex Padilla. They lost that paperwork not once, but twice. i was never allowed to speak directly to the doctor, always only the office manager. Without even a warning of my "agressive" behavior, I get a call from the office manager stating that they have already called my insurance and terminated me as a patient, and picked another provider for me. Again, with NO WARNING! They have me on severe and heavy psychiatric medications, and know the severity and I have at a point stated suicidal and this was how I was treated. Almost every new patient that I have seen come in and our of there has been complaining of the staff. This is definitely one lawsuit as the CalVCB stated and I will be calling the Safe At Home Program stating the case.
by Brittany xxx.xxx.245.253
October 19, 2018
PLEASE beware of this office. They are out for your money and not your children's health. They ran our insurance, we were told that we were yes indeed covered, and cleared to book an appointment with Dr. Kotomori, several months in advance. Upon showing up to the appointment, they then said that our insurance was actually out of network and not covered- but that they could see our son that day if we paid $350.00 out of pocket. So, they lied over the phone to get us in there, then tried to scam our family out of $350.00. When pressed why they are now saying this, they said that they don't actually accept that insurance quite yet but will in a few months so we can book a new appointment for then! They refused to see our son, who was in great need of it, because of their mistake or scam- they were not willing to fix the problem. Please save yourself the hassle and time and find a more professional office who genuinely cares about their clients.
by K Smith xxx.xxx.37.30
March 26, 2015
Does this psychologist promptly return your phone calls?
Definitely! They always call me back very quickly!
Does the provider's staff maintain a professional appearance?
Definitely yes
Was the psychologist friendly?
Very! The most welcoming office I've visited!
Would you refer this psychologist to a family or friend?
Yes, I'm going tell everyone about them. I absolutely love this place!
Does this psychologist give unbiased advice?
Absolutely! I always get sound, helpful, and completely unbiased advice!
by Anonymous xxx.xxx.37.184
March 24, 2014
Was it easy to make an appointment with this psychologist?
No, it took a while
Did you feel safe in this provider's care?
Mostly, I was still a little nervous
Does this provider welcome questions?
Not really. I felt like an annoyance when I asked a question
Does this provider remember you and your circumstances at every appointment?
Absolutely not! I constantly have to repeat and re-explain my situation!
Did this provider ever dismiss your concerns as unimportant?
Sometimes, I usually have to convince them to look into the situation
by Anonymous xxx.xxx.5.53
February 07, 2013
Did this provider rush your appointment?
No
Was it easy to make an appointment with this provider?
Yes! It was effortless!
Did this provider have reasonable prices?
They were decent, but not very affordable
Did this provider thoroughly explain the risks and benefits of your treatment?
Yes, they made sure I had all the information I needed to make a decision
by Anonymous xxx.xxx.107.226
June 07, 2012
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6529 Riverside Avenue, Riverside, CA 92506