When I told them about my situation, they were somewhat understanding, but they could have been more caring. They didn't try very hard to understand where I was coming from. This provider has no helpful information available online, apart from their address and phone number. They just have a basic listings page. They seemed to know what they were talking about most of the time, but I still wasn't very comfortable. It takes them forever to get back to me. I never get my questions answered within a reasonable time period.