They made sure that their qualifications were obvious. I was confident that I was under the care of a professional. They are always polite and never use foul language, which I really appreciate. It's always made me uncomfortable at other places when I've heard them use foul language, but they don't here. I know I can bring my kids, and not worry about it. Their prices were very fair. The level of care you get for the price is outstanding. The staff was very helpful no matter how many times I called with a question or concern. They never made me feel uncomfortable for asking any question.