They made no attempt to follow up with me after my appointment. It isn't a big deal, but it does say something about the overall atmosphere of the office. I left my appointment feeling very hopeful and optimistic. I was very pleased with the way it went. The chairs in their waiting room were definitely above average. I was comfortable. I'm usually somewhat sensitive to the cold, so I was a little worried that their office would be too cold, but it was fine. I was very comfortable the entire time. I never have to worry about them overbooking appointments. They definitely believe in quality over quantity here and it is much appreciated.