Whenever I call and leave a message, they usually get back to me within the same day. I'm never left waiting for long. They were one of the kindest, most caring staff I've ever dealt with. It didn't matter how many times I called with a question or concern, they were always happy to help me. They were absolutely amazing and make others in the same field look like beginners. When I arrived for my appointment the friendly staff seemed to be waiting for me. I've been to other places where I had to wait forever after I arrived for my appointment, but not here. I was very impressed.