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Counseling Center Of Expressive Arts

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Counseling Center Of Expressive Arts
Counseling Center Of Expressive Arts
(3 Reviews)
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300 Thunderbird Drive El Paso, TX 79912
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Consumer Feedback

(3 Reviews)
Expertise
5 star average for Expertise
Environment
5 star average for Environment
Recommended
5 star average for Recommended
Service
4.5 star average for Service
Staff
4.5 star average for Staff
First of all the counselor was GREAT. No complaints there. However, after 3 days of them going back and forth with my insurance information, I finally got a call back saying that everything was fine with it and that I was good to go. They never mentioned that since I was OUT OF NETWORK, that I still hadn't met my $2,000 deductible. They never mentioned that my visit would be $160. They didn't collect the money UPFRONT so I of course thought that everything was covered. I came out and was making an appointment for the next visit and the front receptionist asked for $160. I tried telling her that nothing was EVER mentioned about Out of Network nor that my visit would cost $160. I told her that no one (and I spoke to at least 3 different people on the phone) ever mentioned that. I got nothing but the demand for my credit card. She was extremely rude and finally after charging me and not trying to help, she asks if I want the appointment. Really? I said no, that I would need to find someone In Network. She hands me back my card and with NO sincerity whatsoever, says, "sorry 'bout that." My suggestion is that the staff who is handling the insurance questions and research, learn to do their job better and inform people of cost and benefits and definitely collect CO-PAYS upfront so that this doesn't happen AGAIN.
by Janelle xxx.xxx.159.98
May 12, 2014
Does the provider's staff try to be helpful?
Yes
Was the wait time for your appointment reasonable once you got to the office?
Yes
Does this provider maintain a professional appearance?
Yes
Did you feel safe in this psychologist's care?
Absolutely! I knew I was being cared for by an expert!
Was the noise level reasonable in this provider's office?
Peaceful
by Anonymous xxx.xxx.224.26
May 06, 2014
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider friendly?
Very! The most welcoming office I've visited!
Would you recommend this mental health practitioner to others?
I Already Have
Does this provider remember you and your circumstances at every appointment?
Yes
Do you think this provider would be willing to pursue advice from other professionals if they run into a snag in your treatment?
Definitely
by amber xxx.xxx.125.33
April 08, 2014
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Map and Directions
300 Thunderbird Drive, El Paso, TX 79912