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Aspen Creek Medical Associates

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Albert Duncan, MD

Colorado Springs, CO

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Aspen Creek Medical Associates
Aspen Creek Medical Associates
(10 Reviews)
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9480 Briar Village Point, Ste. 200 Colorado Springs, CO 80920
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Consumer Feedback

(10 Reviews)
Service
4.5 star average for Service
Environment
4.5 star average for Environment
Expertise
5 star average for Expertise
Staff
4.5 star average for Staff
Recommended
4.5 star average for Recommended
Value
5 star average for Value
Do not trust these people to care for your child.

Particularly Dr.Linsky and NP Bradigan.

I was told my 1 yo daughter was simply teething despite pus coming out her eyes, a fever of 100.1-100.6 while on Tylenol, bloody snot coming out her nose, coughing, and screaming and touching her ears.

I asked Dr.Bradigan “are you sure?” And she told me just Tylenol and brace through it. No testing for a viral infection, nothing.

I message them this morning after staying up for a 3rd night in a row. Saying I was furious because this is not just teething. She could hardly open her eyes and I was suctioning bloody snot again. She screamed herself awake.

They offered an 11:30 I told them no thank you. I don’t want to come in 1) to spread the virus 2) what were they going to do? Tell me to keep her on Tylenol and finally do a virus check?

This is the third time I was told her symptoms weren’t a big deal and I had to take her to the ER

Disgusting place that does not care for their patients. last two times she had such a severe respiratory infection she needed to be on oxygen. I included those screenshots.

They DISMISSED my daughter as a patient because I was “combative” for refusing to come in for an appt that wasn’t even set. I didn’t cuss, threaten, touch, or even say something passive. I was direct - “no thank you”.

I went in directly to the office and I took a video of the conversation. It says it all on how Heather, the office manager, handles things.

She was condescending, admitted to calling me on her cellphone (that way it’s not recorded) she said I was rude to 4-5 of her rn/np I asked “how” and she had no answer. I did have to ask a nurse the other day to please let me finish what I was saying when we triaged over the phone.

I’m on financial assistance and it’s clear she has something against active duty. That’s by law discrimination. I have that on video too.

**UPDATE**

My daughter had rhinovirus and adenovirus at the same time. After the visit on 6/13, another office visit at the Dublin location, on 6/16 confirming she had rhinovirus, we went to the ER on 6/21 because she still had a fever and was on Tylenol from 6/12 to 6/21 (and longer, a total of 13 days). Adenovirus was found. Where the symptom is conjunctivitis.

Did I mention I told them she started daycare and as an experienced pediatric provider I think it would be clear she has a virus. But this provider refused to listen to me, what I was telling her and did not run a standard virus panel until I kept asking her. Maybe this is what they considered combative? Who knows.
by Alyssa Culpepper xxx.xxx.176.71
July 21, 2023
Was there annoying music playing while you waited or during your visit?
No, there was no annoying music
Was this provider argumentative or easily angered?
Not at all, they were one of the kindest, most attentive individuals I've ever met
Does this provider give unbiased advice?
Absolutely! I always get sound, helpful, and completely unbiased advice!
Did you spend a lot of time in the waiting room at this provider's office?
Absolutely not! I was seen right away!
Did this provider prominently display their diplomas or business license?
Definitely! I saw it as soon as I walked in!
by Anonymous xxx.xxx.96.225
December 31, 2012
Are you confident that this provider will continue working with you until a solution is reached?
Absolutely! I'm confident they will work hard to find the best solution for me
Does this provider promptly return your phone calls?
Definitely! They always call me back very quickly!
Were the waiting room chairs comfortable at this provider's office?
Extremely comfortable; I could have fallen asleep
Did a staff member acknowledge or greet you when you entered?
Yes, I was greeted when I walked in
Did this provider ever take personal phone calls while in the appointment room with you?
No, they've never taken personal calls with me
by Anonymous xxx.xxx.139.16
December 27, 2012
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Completely!
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
by Anonymous xxx.xxx.139.16
August 28, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
Was this provider's office easy to locate?
Fairly Easy
by Anonymous xxx.xxx.80.2
July 11, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Completely!
by Anonymous xxx.xxx.217.102
June 11, 2012
They listened closely to everything I was telling them, and showed a lot of attention to detail. I've never had to worry about them forgetting something or not reading my information correctly, which I've encountered at other places. They definitely care about patient comfort because they have the best waiting room chairs I've ever seen. I could have easily taken a quick nap while waiting for my appointment. I am always so impressed with how quickly my calls are answered here. I am never put on hold for a long time and love knowing that if I have a quick question I won't have to wait a half hour through terrible music to get it answered. They are always prepared for my appointment and remember everything about me.
by Quilter
January 22, 2012
Did you experience unnecessary pain during your visit?
No
by Anonymous
January 04, 2012
The one thing that I really enjoy about this place is their high level of customer service. Their full attention is always on me and they never take personal calls during my appointment. I've been to other places that answer their phone and it just drives me crazy. Not only were my questions answered thoroughly, I was encouraged to ask as many as I could. There was no rush to get me out and I left feeling very educated and informed. I've been other places that left me unattended for quite awhile, but not here. They would never leave me unattended and they always go the extra mile to make me feel cared for. I didn't wait long at all. My appointment started on time, and the wait was much shorter than other offices I have been to. I am always so impressed with how quickly my calls are answered here. I am never put on hold for a long time and love knowing that if I have a quick question I won't have to wait a half hour through terrible music to get it answered.
by Elizabeth
December 08, 2011
Were the waiting room chairs comfortable at this provider's office?
They were average
Did you feel safe in this provider's care?
Absolutely! I knew I was being cared for by an expert!
Does this provider treat their staff well?
Yes, they treat their staff with respect
by Anonymous
August 25, 2011
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Map and Directions
9480 Briar Village Point, Ste. 200, Colorado Springs, CO 80920