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Carla Hall, Cosmetologist

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Carla Hall, Cosmetologist
The Mane Attraction
(1 Review)
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1501 Vandalia Collinsville, IL 62234
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(1 Review)
THEY DID NOT SHOW UP TO DO OUR HAIR!!! I was the Maid of Honor for a wedding on 9/13/15. They were supposed to be at the hotel in St. Charles, MO at noon, and by 12:45 they still weren't there. They refused to answer the phone, and after myself and the wedding planner made numerous phone calls trying to track them down, we decided we had to call in emergency services from other salons. At 2:30, the owner of the salon FINALLY called me, and tried to come to our aide, when we were supposed to be ready at 3:15. The owners excuse for not showing up? SHE FORGOT! SERIOUSLY. HOW HORRIBLE IS THAT? A day later, she informed the bride, my best friend, that she would reimburse her for all the emergency hair and makeup services other salons provided, and now she is REFUSING to pay for everything she promised she would. I cannot express how upset the bride is/was, and how much added stress was piled on to her wedding day because the Mane Attraction Hair Studio dropped the ball, and now won't take responsibility for their actions. They provided no phone numbers for contact on the day of the event, had no valid reason for missing the appointment, and managed to damage their reputation further by not reimbursing the bride, Kayla. The wedding was still beautiful, and Kayla's hair and makeup looked AMAZING, but it WAS NOT due to their services. DO NOT use this salon. They may forget you, because apparently that's an ok thing to do.
by Catherine xxx.xxx.39.223
September 16, 2015
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1501 Vandalia, Collinsville, IL 62234