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Norton Healthcare Pavilion - Downtown

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Norton Healthcare Pavilion - Downtown
Norton Healthcare Pavilion - Downtown
(21 Reviews)
Office

(502) 629-2000

 315 East Broadway Louisville, KY 40202

Updated visitor restrictions due to COVID-19

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Consumer Feedback

(21 Reviews)
Service
4.5 star average for Service
Environment
5 star average for Environment
Expertise
4 star average for Expertise
Staff
5 star average for Staff
Recommended
4.5 star average for Recommended
Value
5 star average for Value
My Mother was on the Hospice Inpatient floor-as she lie dying, her family was made to sleep on the floors. We were offered only 1 chair-bed, and was forced out of the waiting areas. Only 1 nurse showed any compassion to her or the family. I felt as though my Mother was struggling until her last breath, but wasn't given much medication, even when asked. I am an RN, and have witnessed death, but I have NEVER treated any patient or family member as we were during her final days. PATHETIC.
by Lynn xxx.xxx.50.151
September 28, 2021
I will never return to this hospital, the ICU day nurses have no empathy or caring. I had a traumatic experience, am still reeling from the experience. When I woke up the nurses did not explain to me what had happened. If the nurse had put her hand on my shoulder and explained to me what happened I would have understood. I had to ask for things that should be normal protocol. Things changed for the better when I was transferred to a normal room.
by Kimbelry Field xxx.xxx.186.69
November 18, 2020
My issue is with the valet parking. My adult daughter is taking chemo treatments. Her husband usually takes her early and then I arrive in a separate car, he leaves i stay with her and take her home. They say only one valet parked car per patient. After her last treatment she wouldn't let me walk in the parking garage alone it was about 530 and it was getting dark, so she and I walked quite a ways to get to the car, AFTER HER CHEMO TREATMENT! REALLY. This is the way we will do it for the duration of the treatments, he will bring her stay half the time, then i will come the second half and ride her home. Could someone help with this PLEASE!! Need valet parking for both cars.
by Debbie Foreman xxx.xxx.141.26
December 02, 2019
The hospital is a maze!! Hard to navigate through without getting lost OR ending up at the Children's Hospital! Parking is confusing too! You have to use elevators and breezeways. Lots of long distance walking!
by Susan xxx.xxx.143.182
May 16, 2019
Excellent group of people Do their jobs well. Always lending a helping hand. Caring. Nice. Especially Dr. Amit Gupta. Hard working arm and hand surgeon. Great work.
by Carol Ann Hess xxx.xxx.3.90
May 13, 2017
Please enter your review here.
by Toni xxx.xxx.3.37
September 13, 2014
Would you recommend this provider to others?
Yes
by Anonymous xxx.xxx.114.28
August 05, 2014
Would you recommend this provider to others?
Yes
Did this provider answer all of your questions?
Yes
Were the waiting room chairs comfortable at this provider's office?
Extremely comfortable; I could have fallen asleep
Does this provider offer flexible appointment times?
Somewhat
Did this provider seem well-trained and experienced?
Yes
by Anonymous xxx.xxx.140.248
July 01, 2014
Were the waiting room chairs comfortable at this provider's office?
They were average
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Would you recommend this provider to others?
Yes
Is this provider easy to reach in an emergency?
Absolutely
Does the provider's staff treat you well?
Yes
by Pat Winfield xxx.xxx.236.189
March 31, 2014
Does this provider welcome questions?
Absolutely! They are happy to answer all of my questions
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Yes
Did this provider thoroughly explain the risks and benefits of your treatment?
Yes, they made sure I had all the information I needed to make a decision
Has this provider ever cancelled your appointment on you last minute?
Never, they are very reliable.
Did this provider show attention to detail?
Yes, I've never had to worry about them missing any important information
by Jackie Howard xxx.xxx.234.20
September 18, 2013
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Map and Directions
315 East Broadway, Louisville, KY 40202
Website https://nortonhealthcare.com/location/LOC0000192019?utm_source=Yext
Primary Specialty

Hospital

Practice Norton Healthcare Pavilion - Downtown
Business Hours
Monday:24 Hours
Tuesday:24 Hours
Wednesday:24 Hours
Thursday:24 Hours
Friday:24 Hours
Saturday:24 Hours
Sunday:24 Hours