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Kelvin Moss, MD

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Kelvin Moss, MD
Hamilton Medical Center
(9 Reviews)
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1200 Memorial Dr Dalton, GA 30720
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Consumer Feedback

(9 Reviews)
Service
4 star average for Service
Environment
4 star average for Environment
Expertise
3.5 star average for Expertise
Staff
4 star average for Staff
Recommended
4 star average for Recommended
If I could give a lower rating I would. The MICU unit nurses are generally very good but some do have attitude problems. In particular, one nurse named Dawn is very confrontational, belligerent, rude and simply does not care about her patients or their families. She yells at both the patients and their families and does not care what they are going through. She even said she does not care. I distinctly remember when she found out that she was going to get written up for her behavior she threw a heating pad on my mother's legs and my mother had just had two heart Cath stent operations. She grabs the family's belongings without permission and moves them around as if those items are trash. I believe the MICU unit nurse Dawn should not only be reprimanded for actions (which the administrators told me is not the first time that she is been called out on her behavior) but that she should be fired so that she will learn a lesson which she obviously did not learn in nursing school. That lesson is compassion. Perhaps all she did was choose nursing for money or perhaps she chose it and then lost all sense of compassion and civility. It is my hope with this post that families will learn what I did not know and I wish I would have known. When a nurse is being belligerent, rude, confrontational, and/or emotionally distressing to the patient and/or their family, one can immediately request that the nurse be changed. The nurse can be reported for their actions, be put on probation and possibly fired. I do not know what the administration or the administrator I talked with to report her at Hamilton Medical Center is going to do to but it is my hope she will learn a hard lesson. Just because the family is trapped within the MICU unit that does not mean that you can do whatever you want to them and to their loved one in the hospital bed. Even though they may not be able to do anything at that moment, in time, there will always be retribution. In this case, that retribution comes with an official complaint, an administrative report, further review, possible probation and hopefully a pink slip. Though Dawn is a horrendous nurse, there are wonderful nurses like Melody, Lyto, Kim, and Olivia. These were the only shining lights within the MICU. Dawn is a dark cloud of a frustrated angry menopausal woman who needs to re-learn how to be a nurse, take some anger manageme=nt classes or get out of a profession she obviously does not love. For those going to have family members, beware of this individual. She simply does not care about her patients, their families, or even her job. If she cared about even one of these she would give herself the attitude check she so obviously needs.
by J. Santillan xxx.xxx.119.81
April 29, 2016
Was it clear that this provider takes pride in the appearance of his/her office?
Yes, the office was well organized and taken care of
Did you experience unnecessary pain during your visit?
Not one bit! I felt much better when I left!
Is this provider willing to pursue advice from other providers when necessary?
Not really, they discouraged any sort of outside advice
Does this provider welcome questions?
Absolutely! They are happy to answer all of my questions
by Anonymous xxx.xxx.191.220
December 09, 2013
Do you feel that you could have received better service somewhere else?
No, I don't think so
Did this provider ever take personal phone calls while in the appointment room with you?
The phone rang a lot and it was really annoying
Did the staff make you feel uncomfortable when you called with questions or concerns?
Somewhat, they should have been more polite
by Anonymous xxx.xxx.96.71
December 28, 2012
Was this provider's staff friendly?
Yes
Did this provider thoroughly explain the risks and benefits of your treatment?
I think so
Did this provider answer all your questions?
Yes
by Anonymous xxx.xxx.24.102
October 15, 2011
Did this provider thoroughly explain the risks and benefits of your treatment?
Yes, I felt informed when I left
Did you leave the office feeling satisfied with your visit?
Yes
Was it easy to make an appointment with this provider?
No, it took a while
Are you going to visit this provider again?
If I need to, I'll return
by Anonymous xxx.xxx.168.30
September 10, 2011
Did you leave the office feeling satisfied with your visit?
Yes
by Anonymous xxx.xxx.70.35
September 06, 2011
Was it easy to make an appointment with this provider?
Yes
Did this provider answer all your questions?
Yes
Was this provider's office easy to locate?
Fairly Easy
Did you leave the office feeling satisfied with your visit?
Yes
Did this provider rush your appointment?
No
by Anonymous xxx.xxx.39.115
September 02, 2011
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Was this provider's staff friendly?
Yes, they went above and beyond
Did this provider rush your appointment?
Not too much, but somewhat
Did this provider thoroughly explain the risks and benefits of your treatment?
Yes, I felt informed when I left
Did this provider answer all your questions?
Some were answered
by mama11 xxx.xxx.196.41
August 27, 2011
Would you recommend this provider to others?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
Was it easy to make an appointment with this provider?
Yes! It was effortless!
Are you going to visit this provider again?
Sure
by Anonymous xxx.xxx.105.209
August 06, 2011
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Map and Directions
1200 Memorial Dr, Dalton, GA 30720