I was pleased with the good condition of their equipment. Everything seemed safe and current, and I knew my pet was in good hands. I am always so impressed with how quickly my calls are answered here. I am never put on hold for a long time and love knowing that if I have a quick question I won't have to wait a half hour through terrible music to get it answered. I didn't have to wait at all after I arrived for my appointment. They were running right on time, which is a really big deal for me. The staff was very helpful no matter how many times I called with a question or concern. They never made me feel uncomfortable for asking any question. I always have the best experience every time I have an appointment here. Although I have not had much to complain about, I have noticed that they strongly adhere to the customer is always right policy and if anything goes wrong make every effort to correct the situation.