They go out of their way to make everyone feel equally respected and cared for. I've seen client favoritism at some of the other places I've been, and I really appreciate the extra effort they make to avoid that here. They do such a great job of never overbooking appointments, even though they are extremely popular. I know for a fact that they have lots of business, but I've never had to wait a long time in a crowded waiting room like other places I've been too. The examining rooms at Avian & Exotic Animal Care's office were immaculate. You could practically eat of the floor if you wanted to. There were no bad smells and everything seemed really sterile. I was in awe at the level of service I received. They completely surpassed all my expectations and I will absolutely be going back.