I didn't have to wait at all after I arrived for my appointment. They were running right on time, which is a really big deal for me. This veterinarian was extremely friendly, and paid attention to both me and my pet. They really made the extra effort to make us feel welcome and at home. They almost always have a promotion or special going on. Whether its a complimentary consultation for new clients or a percent-off a certain service, I always get some sort of discount. I appreciated that they were still concerned about my health even after I left the office. They followed up with me after my appointment and everything.