Etter Robert Dr

Etter Robert Dr
Etter Robert Dr 3007 Mountain Road Pasadena, MD 21122
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Consumer Feedback

(19 Reviews)
Service
4.5 star average for Service
Environment
4.5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
5 star average for Staff
Recommended
4.5 star average for Recommended
Value
4 star average for Value
Has this provider ever cancelled your appointment on you last minute?
Never, they are very reliable.
Was your pet well taken care while being boarded here?
Yes, my pet always seems well taken care of when boarded here
Did this provider have reasonable prices?
Yes
Were the examining rooms clean and free of odor?
Yes, they were immaculate.
Does this provider promptly return your phone calls?
Definitely! They always call me back very quickly!
by kmccruden xxx.xxx.127.4
October 16, 2012
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Are you going to visit this provider again?
Without a doubt!
by Anonymous xxx.xxx.117.172
August 15, 2012
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Completely!
by butch jones xxx.xxx.121.227
July 27, 2012
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
Was this provider's office easy to locate?
Fairly Easy
Are you going to visit this provider again?
Sure
by Anonymous xxx.xxx.77.111
April 11, 2012
Did this provider seem well-trained and experienced?
Absolutely, they were an expert!
Did this veterinarian and their staff educate you on what you could do better to help keep your pets healthy and happy?
Yes, they are very knowledgable and gave me great advice
Did this provider ever take personal phone calls while in the appointment room with you?
No, they've never taken personal calls with me
Did this provider have reasonable prices?
Yes
by Anonymous
February 22, 2012
Not only do my appointments never get canceled last minute, they take time out of their day to send me a reminder so I don't forget. They are extremely reliable. They were one of the kindest, most caring staff I've ever dealt with. It didn't matter how many times I called with a question or concern, they were always happy to help me. Their primary concern is my safety and comfort, and they always take the time to address every concern of mine immediately. Not only were they able to provide everything they promised me, they went above and beyond and exceeded my expectations.
by Anonymous
November 08, 2011
Does this provider adhere to the customer is always right policy?
Absolutely, the customer is always right here
Did you leave the office feeling satisfied with your visit?
Completely!
Does this provider leave you on hold for a long time when you call?
Never! I don't think I've ever been put on hold here for a long time
Did this veterinarian seem overwhelmed with too many pets?
Not at all, they are always so organized here with making sure the vet is never too overwhelmed to ensure the best service
Did you experience unnecessary pain during your visit?
Not one bit! I felt much better when I left!
by Anonymous
November 03, 2011
Was this provider's office too cold?
No, it was fine
Did this provider answer all of your questions?
Yes
Did this provider ever take personal phone calls while in the appointment room with you?
Yes! He/she took a personal call right in front of me. I found it to be incredibly rude.
by Anonymous
August 30, 2011
They were ready to see me when I showed up for my appointment. I never had to wait for them to show up. They always educate me on what's best for my pets and give me great advice on ways to help them live a long, healthy, and happy life. I'm thankful for all that they do. They always make an extra effort to make me feel respected and attended to. They always listen to every question or concern I may have. The kennels and holding area for pets were so clean and spotless, I would recommend them for sure if you need to leave your pet for a few days. I always have the best experience every time I have an appointment here. Although I have not had much to complain about, I have noticed that they strongly adhere to the customer is always right policy and if anything goes wrong make every effort to correct the situation.
by Anonymous
August 18, 2011
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