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Animal Emergency Clinic North East

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Animal Emergency Clinic North East

Mentor, OH
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Animal Emergency Clinic North East
Animal Emergency Clinic North East
(15 Reviews)
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8250 Tyler Boulevard Suite B Mentor, OH 44060
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Consumer Feedback

(15 Reviews)
Service
4 star average for Service
Environment
4 star average for Environment
Expertise
4 star average for Expertise
Staff
3 star average for Staff
Recommended
3 star average for Recommended
My pup had a severe wound on his leg, with tendons and veins showing, that was being treated by my vet, but it was Sunday and he got the bandage off. I covered it, clumsily, and rushed him to this ER. I did not have my phone on me, they refused to even ask what his problem was. I was an hour from home and the dog could have bled to death for all they cared. If your phone is dropped and broken, or runs out of charge, your dog will die. They do not care. The woman behind the desk was really put out that she had to get up and come to the door to tell me that they wouldn't do anything without a phone. If you care about your pet, don't take it there.
by Sue S. xxx.xxx.57.249
May 21, 2020
Was this provider argumentative or easily angered?
No, they were very calm and understanding
Does this provider remember you by name?
Sometimes, but not always
by Anonymous xxx.xxx.142.38
February 18, 2013
Does this provider leave you on hold for a long time when you call?
No, they are really great about answering the phone right away
Were the examining rooms clean and free of odor?
Yes
Was this veterinarian compassionate when your pet was sick?
Yes, their compassion was greatly appreciated.
Does this provider offer flexible appointment times?
Yes
Was this provider's office too cold?
No, it was fine
by Anonymous xxx.xxx.82.123
February 07, 2013
Did this provider seem up-to-date with the current advancements in their field?
Yes, they were informing me of new advancements that were extremely recent
Was this veterinarian friendly to your pet?
Extremely friendly, I could really tell his/her love for animals.
Was it easy to make an appointment with this provider?
Yes! It was effortless!
Was this provider's office too loud?
Not at all, it was very peaceful and quiet
Did this provider use excessive foul language?
Not at all! They are always respectful and courteous!
by Anonymous xxx.xxx.45.66
December 17, 2012
I felt very rushed. They only cared about how they were getting paid. Not much was accomplished during my pet's appointment, and it left me dissatisfied.
by lisa xxx.xxx.168.181
October 23, 2012
Did this provider answer all of your questions?
No, I left confused and frustrated
Was this provider's staff friendly?
Friendly Enough
Did you leave the office feeling satisfied with your visit?
No, I left with more problems than I came with!
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Are you going to visit this provider again?
Not if my life depended on it
by Anonymous xxx.xxx.139.221
September 17, 2012
Does this provider adhere to the customer is always right policy?
Sometimes, but not always
Did this provider thoroughly explain the risks and benefits of your treatment?
Yes, I felt informed when I left
Is this provider easy to reach in an emergency?
Yes, they answered my call right away
Did a staff member acknowledge or greet you when you entered?
Yes, I was greeted when I walked in
Was this provider's office too loud?
No, it wasn't too loud
by Anonymous
November 28, 2011
Did this provider seem well-trained and experienced?
Absolutely, they were an expert!
When your pet had to stay in overnight care did this veterinarian call you with follow-ups when they promised they would?
Yes, they called right on time
Was this veterinarian gentle when caring for your pet?
Yes, they always demonstrate care and compassion
Was there a designated area for your dog to go to the bathroom?
No, but there was a little grass outside the office so it was fine
by Anonymous
November 22, 2011
Was this provider argumentative or easily angered?
No, they were very calm and understanding
by Anonymous
November 16, 2011
Were the staff members able to answer your questions?
Every time I asked the staff a question, they referred me to someone else
Did this veterinarian seem overwhelmed with too many pets?
Yes, he/she didn't spend too much time with me
Would you refer this provider to a family or friend?
No, I wasn't impressed
Did this veterinarian fully explain your pet's condition?
No, I left frustrated and confused
Did you have to wait long after you arrived for your appointment?
I had to wait for a little while.
by Anonymous
October 09, 2011
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Map and Directions
8250 Tyler Boulevard Suite B, Mentor, OH 44060