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Emergency Veterinary Services of Roanoke

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Emergency Veterinary Services of Roanoke
Emergency Veterinary Services of Roanoke
(24 Reviews)
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4902 Frontage Road Northwest Roanoke, VA 24019
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Consumer Feedback

(24 Reviews)
Service
4.5 star average for Service
Environment
4 star average for Environment
Expertise
4 star average for Expertise
Staff
4 star average for Staff
Recommended
4 star average for Recommended
Value
2.5 star average for Value
Does this provider remember you and your circumstances at every appointment?
Definitely! They always remember me and make me feel important!
Did this veterinarian have a large selection of medication available for your pet?
Absolutely, they are always in stock and even offer flea medication by the month
Was this veterinarian friendly?
Extremely Friendly
Was this veterinarian gentle when caring for your pet?
Unbelievabley gentle, it is very apparant they truly care about pets well-being and comfort
Did a staff member acknowledge or greet you when you entered?
Immediately! They gave me a friendly greeting as soon as I walked in
by Anonymous xxx.xxx.101.126
October 15, 2013
Did you experience unnecessary pain during your visit?
Not one bit! I felt much better when I left!
by Anonymous xxx.xxx.189.132
September 08, 2013
Do you feel that you could have received better service somewhere else?
Probably, I wasn't impressed
Did a staff member acknowledge or greet you when you entered?
Yes, I was greeted when I walked in
Did you leave the office feeling satisfied with your visit?
No, I left with more problems than I came with!
Does this provider give unbiased advice?
Definitely not! It was obvious they just wanted to make money!
Is this provider's business conveniently located?
Yes, it is very conveniently located
by Anonymous xxx.xxx.176.42
August 22, 2013
Did you notice a foul odor when you arrived at this provider's office?
Not at all, their office smelled fantastic!
Does this provider welcome questions?
Absolutely! They are happy to answer all of my questions
Did this veterinarian have a large selection of medication available for your pet?
Absolutely, they are always in stock and even offer flea medication by the month
Was this provider's office too cold?
Not at all, it was the perfect temperature
Were the examining rooms clean and free of odor?
Yes, they were immaculate.
by Anonymous xxx.xxx.200.145
July 30, 2013
Does this provider treat their staff well?
Yes, they treat their staff with respect
Did this provider prominently display their diplomas or business license?
Yes
How would you compare this provider to others in his/her field that you have visited?
There is no comparison!
Was this provider sympathetic to your situation?
Yes, they were sympathetic and caring
Did you notice a foul odor when you arrived at this provider's office?
Not at all, their office smelled fantastic!
by Anonymous xxx.xxx.23.26
July 04, 2013
Was it clear that this provider takes pride in the appearance of his/her office?
Definitely! It was one of the best looking offices I've ever seen!
Did you spend a lot of time in the waiting room at this provider's office?
Absolutely not! I was seen right away!
Did this provider rush your appointment?
No, I was able to ask as many questions as I wanted
Do you feel that you could have received better service somewhere else?
Definitely not; I received the best service ever!
Did you have to wait long after you arrived for your appointment?
No, they were ready for me right after I arrived.
by Anonymous xxx.xxx.5.35
June 04, 2013
Did this provider answer all of your questions?
Yes
Were you able to relax during your appointment?
Yes
Did this provider ever take personal phone calls while in the appointment room with you?
No, they've never taken personal calls with me
Did you notice a foul odor when you arrived at this provider's office?
No, I didn't notice an odor
Does this provider offer any coupons, discounts or promotions?
Yes, they always have specials going on
by Anonymous xxx.xxx.215.121
April 24, 2013
I have been to this office on two separate occasions. The first time was a couple of years ago and was miserable. The doctor would not listen when I tried to tell him something was not right with my dog after his surgery. He was very lethargic, wouldn't eat or drink and would barely even lift his head. This is when he was still under the doctors care at the emergency vet facility. Doctor said this was normal after surgery. I knew it wasn't since my dog has had surgery before but doctor sent him home with me anyway. He continued to get worse and swelled up. Doc was kind of morbid and said that dogs usually don't survive this type of surgery so not to get my hopes up. I was devastated. When I was able to get him to my regular vet, he was literally at deaths door. My regular vet had to do emergencey surgery again and I'm happy to say, I still have my baby boy and he is healthy as an ox. I would rate my first interaction less than one star. My second trip was much different. The vet that took care of us this time was very caring. She seemed like she genuinely cared. I made note of her hours in case I needed to take him back before my regular vet opened. Complete opposite of our first trip. This visit was in 2013. Luckily no surgery was needed and again he is doing well. Maybe the first vet I dealt with a couple of years ago is no longer with this office. I'm not sure. The office staff is very helpful. I didn't wait long at all. They aren't known for being that good at what they do in my area, but they aren't known for being terrible either. They should probably work on improving their professional reputation. Their prices were pretty high, but typical for an after hours emergency vet.
by Dawn xxx.xxx.136.17
March 21, 2013
I had to visit the emergency vet twice this past weekend. My dog was in extreem pain and Dr. Ellis checked him out and determined that it was probably an issue with a disk in his neck. He offered to do tests, but respected my wish to have my regular vet do it later if needed. He gave my dog some great pain meds and we were off. However, that night when his pain shots wore off, the pills just weren't helping for the pain and we went back to see Dr. Ellis, who again, was just as wonderful as he could be. This time, I agreed to his recommendation for the test so he could see my dog's spine and see if there was something worse. We confirmed that the original diagnosis was correct (impressive since it isn't like the dog could say what hurt), and he gave us some additional pain medicine. He answered all of my questions completely and we could really tell his genuine caring for animals. Dr. Ellis even took us into the back area so we could see the X-rays (or whatever they are called) and thoroughly explained all about the spine and showed us what the exact problem is and comforted us that with some time this would heal but coudl come back, etc. The whole staff there was absolutely wonderful. Yes, it was expensive, but it is to be expected since it IS after hours emergency care; however, I did not find it to be unreasonably priced for both the service as well as the peace of mind they provide. They are FABULOUS and I woudn't hesitate to go to them ever!
by a pup named Charlie xxx.xxx.176.188
February 11, 2013
I took my dog there on Sunday 12/2/2012. She was in acute kidney failure. They were friendly and attentive. They kept her overnight and said they were going to flush her kidneys. They charged me 321.00 upfront which I gladly paid. The next morning I had to be there by 7:30 am to pick her up. They collected another 70.00 from me. I walked out with my baby and she seemed to be better. Over the last few days she has gotten worse. I don't have a whole lot of money so when she appeared to be better, I didn't take her to my normal vet for a follow up. She has been drinking lots of water but throwing it all up. I called my normal Vet today and he had her records from the emergency hospital and I found out my dog didn't even pee when she was there. How are her kidneys going to be flushed of toxins when she doesn't even pee. Not only that, they left the IV gear in her leg. When I called and asked about that I was told that most Vets like the gear left in their leg. Like really, what if I can't afford to take her to my normal vet. I mean, I had already spent almost 400 bucks. The way things are looking tonight, I'm going to loose my baby. If she survives tonite, she is going to my vet tomorrow
by faith xxx.xxx.200.107
December 06, 2012
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Map and Directions
4902 Frontage Road Northwest, Roanoke, VA 24019