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Fox Run Veterinary Services

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Fox Run Veterinary Services
Fox Run Veterinary Services
(52 Reviews)
> Get Phone Number & Directions
130 Weaverville Road Asheville, NC 28804
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Consumer Feedback

(52 Reviews)
Service
4 star average for Service
Environment
4.5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
4.5 star average for Staff
Recommended
4.5 star average for Recommended
Value
4.5 star average for Value
Does this provider give unbiased advice?
Yes
Was this provider late to your appointments?
No, they were on time
Did this provider thoroughly explain the risks and benefits of your treatment?
Yes, I felt informed when I left
Were the waiting room chairs comfortable at this animal hospital?
Average
Did a staff member acknowledge or greet you when you entered?
Yes, I was greeted when I walked in
by Anonymous xxx.xxx.146.2
October 28, 2013
Is this business in a safe neighborhood?
Yes, it was in a safe enough neighborhood
Has this veterinarian ever misdiagnosed your pet?
No, I have complete faith in their care.
Was this provider sympathetic to your situation?
Yes, they were sympathetic and caring
Did this animal hospital use current and safe equipment?
Yes
Does this provider give unbiased advice?
Absolutely! I always get sound, helpful, and completely unbiased advice!
by Anonymous xxx.xxx.171.156
October 24, 2013
Does this provider remember you by name?
Every single time, even if it's been months since my last appointment!!
by Anonymous xxx.xxx.42.111
October 07, 2013
Did this provider's staff seem to respect him/her?
Yes, I could tell the staff respected him/her
Were the waiting room chairs comfortable at this animal hospital?
Average
by Anonymous xxx.xxx.84.243
October 07, 2013
Was this veterinarian gentle when caring for your pet?
Unbelievabley gentle, it is very apparant they truly care about pets well-being and comfort
Did this provider prominently display their diplomas or business license?
Definitely! I saw it as soon as I walked in!
by Anonymous xxx.xxx.173.29
August 23, 2013
Are you confident that this provider will continue working with you until a solution is reached?
No, I'm always worried they're going to settle with a solution that isn't the best
Did you notice a foul odor when you arrived at this provider's office?
Yes, they need to clean or sterilize their facility more
Does this provider remember you by name?
No, I always have to remind them
Was this animal hospital's staff friendly?
Not Really
Did this provider seem irritated to be working with you?
Somewhat, they could have been kinder
by Anonymous xxx.xxx.180.98
May 10, 2013
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Absolutely! I'm always able to get my questions answered over the phone right away!
Was it easy to find parking at this provider's office?
Yes, it was convenient
Was this veterinarian gentle when caring for your pet?
Unbelievabley gentle, it is very apparant they truly care about pets well-being and comfort
Did you feel safe in this provider's care?
Absolutely! I knew I was being cared for by an expert!
Is this provider easy to reach in an emergency?
Yes, they answered my call right away
by Anonymous xxx.xxx.94.131
April 01, 2013
I am new to this particular area of NC and everyone I spoke with suggested I take my pet to Fox Run due to the weird hours I'm working right now. I checked the web for their hours which, in multiple locations, were listed as 6pm to 8pm and took my pet Wednesday March 27th at 5:45, expecting a line. There was only another woman and myself there. Due to the weather, which was in the mid 30's with a strong and cold wind, I waited with my covered up pet in the car until 6. At 6:05 pm the other woman and I waited outside for the doors to open. We didn't want to be rude or impatient, but due to the weather and us both having sick pets, we knocked on the door. There was a woman inside at the front desk who looked up at us. Fearing the cold was too much for my pet, I put her back into the car to shield her from the wind. We continued to wait until 6:10 and knocked again which was ignored. My boyfriend, who was with me at the time, called with his cell phone. The woman inside ignored it. Both the other woman and I left at 6:15 after finding out their hours have changed by calling an acquaintence who had been there recently.

I can accept business hours changing, and I can accept that in other places of business that a customer would be ignored as a result. Things happen and that's perfectly okay. What's NOT okay to me, is in an industry where you're dealing with PATIENTS and NOT just "customers", is to ignore these people who have brought sick animals in need of care when they're outside in bad weather conditions when multiple sources have hours that were once correct and nothing is on the door stating otherwise. To me that says the people who work here do not care about pets at all, and if the other people who work here do, the woman who was inside needs to be re-evaluated as an employee. She could have written a note and put it on the door if she was worried about opening the door after hours (which would be understandable), or she could have answered the phone. I would not bring any pet back to Fox Run because of this experience.
by Anonymous xxx.xxx.86.82
March 28, 2013
Are you confident that this provider will continue working with you until a solution is reached?
Yes, I know I can count on them to find a solution
Does this provider adhere to the customer is always right policy?
Yes, they listen to all complaints and make every effort to correct the situation.
Is this business handicap-accessible?
No, I didn't see any ramps or wheelchair accessibility
Does this provider give unbiased advice?
Absolutely! I always get sound, helpful, and completely unbiased advice!
Was there a designated area for your dog to go to the bathroom?
No, but there was a little grass outside the office so it was fine
by Anonymous xxx.xxx.145.5
November 30, 2012
Did the staff make you feel uncomfortable when you called with questions or concerns?
Somewhat, they should have been more polite
Was it easy to find parking at this provider's office?
Yes, it was convenient
Did you notice a foul odor when you arrived at this provider's office?
Yes, they need to clean or sterilize their facility more
Was this provider's office clean?
It was satisfactory
Does this provider always take that extra step to make you feel special?
Yes, I always enjoy my appointments
by Anonymous xxx.xxx.213.174
November 05, 2012
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Map and Directions
130 Weaverville Road, Asheville, NC 28804