The other review was most likely written by someone who called Dr. Ramsey and then refused to pay. The staff would never be rude, even in such a situation. The office was very easy to locate. I didn't have any trouble finding it at all. I'm always amazed at how considerate and concerned they are for my well-being. Their advice is always wonderful and completely unbiased. Their staff is the most friendly, welcoming staff I've ever dealt with. They are so warm and professional, and make the whole experience that much better. They are completely committed to helping me as long as it takes to find the best solution. I never have to worry that they'll back out or give up if a solution isn't reached immediately, which has been a problem for me at other places. Let me just say that this business is in one of the safest areas around and you will be pleasantly surprised at how lovely the surroundings are.