I'm usually somewhat sensitive to the cold, so I was a little worried that their office would be too cold, but it was fine. I was very comfortable the entire time. They are completely committed to helping me as long as it takes to find the best solution. I never have to worry that they'll back out or give up if a solution isn't reached immediately, which has been a problem for me at other places. They would never suggest that I buy something that wasn't necessary, and never pressured me. They were always very considerate and professional. They were very polite and helpful and made sure that I had everything I needed.