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Ostermiller Counseling Services Inc

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Ostermiller Counseling Services Inc
Ostermiller Counseling Services Inc
(5 Reviews)
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218 Dividend Drive Rexburg, ID 83440
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Consumer Feedback

(5 Reviews)
Service
4 star average for Service
Environment
3.5 star average for Environment
Expertise
5 star average for Expertise
Staff
4 star average for Staff
Recommended
3 star average for Recommended
Great Experience!
by Mark xxx.xxx.75.216
January 19, 2017
I wish I could give no stars. I was referred to this counseling center by my employer as part of my employee benefits. The first time I called to make my appointment a woman answered the phone and said she could find the intake forms and hadn't been in the office for a while. She hung up on me once. I called back and she said she was holding the phone between her cheek and shoulder and that it was an accident. She said that she would have the regular office person call me later in the day. NO call back. She didn't take my case #. I called them back the next day. A gentlemen answered the phone and said that he had gotten the notes. (obviously didn't see the call back part). He said that they were booked and kept referring to my employee benefits as 5 free visits. They are not free ....my employer pays them for the visits. I told him he could call me if they had an opening or I would call him if I decided to find someone on my own because of stress I was under....(this experience added to that stress).
He called me back later that day and said if I could give him my secondary insurance provider he could find an opening for me.
Well too late. Found my own. Totally unprofessional from the first contact with this place.
by disatisfied xxx.xxx.224.128
July 13, 2015
Did this provider promise services he/she couldn't provide?
A few, but not too many
Were the restrooms well-stocked at this provider's office?
Sometimes, but most of the time they aren't
Do you feel that you could have received better service somewhere else?
Probably, I wasn't impressed
Does this provider ever overbook appointments here?
Sometimes, they should allow for more time in between appointments
Does this provider offer flexible appointment times?
Yes
by Anonymous xxx.xxx.158.187
January 18, 2014
Does this provider promptly return your phone calls?
Yes
Does this provider have a good professional reputation within your community?
Definitely! Everyone knows they are the best around!
Does this provider always put the customer first?
Yes, they always put customers first
Does this provider adhere to the customer is always right policy?
Yes, they listen to all complaints and make every effort to correct the situation.
Does this provider maintain a professional appearance?
Yes, he/she looked very professional
by Anonymous xxx.xxx.190.170
September 25, 2012
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Not satisfied, but not unhappy
Was this provider's office easy to locate?
Fairly Easy
Are you going to visit this provider again?
If I need to, I'll return
Did this provider rush your appointment?
No, I was able to ask as many questions as I wanted
by picture perfect xxx.xxx.98.243
August 11, 2012
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Map and Directions
218 Dividend Drive, Rexburg, ID 83440