Every time I'm put on hold here I have to wait quite a while for them to get back to the call. Although I have had to wait longer at other places, I was still pretty unimpressed with their phone etiquette. I was pretty surprised with how far away this business was from everything. It took me forever to get there and I kept getting lost. There was no annoying music playing while I waited or during my visit. I appreciated that they didn't have that typical elevator music on. Their staff is very friendly and professional.