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New Beginnings Christian Counseling Services

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New Beginnings Christian Counseling Services
New Beginnings Christian Counseling Services
(2 Reviews)
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515 Monroe Street Newport, KY 41071
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Consumer Feedback

(2 Reviews)
Service
3 star average for Service
Environment
3 star average for Environment
Staff
1 star average for Staff
Recommended
1 star average for Recommended
They ignored my questions. Their staff was not friendly at all, I didn't feel welcome there. I would never visit them again. I was very disappointed. Five years ago my family member had a very bad experience there, and their way of responding to it was to tell me that it was all my family member's fault, because my family member did not want counseling. My family member immediately went and found another counselor and worked with them for the entire five years since. My family member died not long ago, so I wrote a letter to New Beginnings to let them know that my family member had experienced a five year very successful relationship with a new counselor after his bad experience there. I was very kind in my letter (kinder than they deserved), but just wanted to share with them the great experience my family member had with counseling after they acused him of not wanting it, so they could learn and grow and become better for their clients. Part of the reason I did it was that Matthew 18:15-18 tells us to go to someone if they sinned against us, so since they are Christian counselors, they should have wanted to hear the final out come of a case where they created harm. They didn't even open my letter. They recognized my name on the return address on the envelope and circled my name and wrote refused and return to send on it and sent it back. I guess I was supposed to be upset by that, but all I did was laugh, because it proved what kind of people they are and relieved me of any responsibility to help them be better at what they do. It is not like I harrassed them or did something to make them not want to hear from me. I told them at the end our my family members sessions what was wrong and then they never heard from me again until after my family member died and I wanted to share with them the wonderful counseling experience he had after them to help them improve. Counselors are supposed to be open communicators, so this just proves to me why these people were capable of treating my family member so badly.
by Rhonda xxx.xxx.220.217
September 01, 2012
I found the office, but only because I had simple, very clear directions. I wish it had been easier to locate. Every time I'd ask a question, it seemed like they were annoyed and didn't want to give me an answer. I understand they're busy, but they should really treat their clients better. Every time I come in for an appointment, and throughout the appointment, I'm always having to remind them who I am and what my circumstances are. It's very frustrating. One instance was that my father, who was the client, was illiterate. Yet, they repeatedly gave him reading and writing assignments and then got angry at me for helping him to do them. On his last appointment with them, he needed to leave to go to the emergency room. The counselor accused him of not wanting counseling and me of forcing it on him cuz I helped him write his assignments down (cuz he couldn't write and told me what to write) and said him leaving early was another sign. Two hours later, he was diagnosed with double pneumonia. We found another counselor then, and my father built a great rapport with her and had a great experience with her. When he died a couple of months ago, his new counselor was devastated, because she had built such a good working relationship with him and had helped him so much to overcome the child abuse issues he was working on. His relationship with the counselor after the New Beginnings counselors proved that he wanted counseling, because he committed to it whole heartedly when he found a counselor who met him where he was instead of judging him, dictating to him and expecting God to heal him of things like a lifetime of illiteracy and pneumonia at one prayer. I have to ask if these people are licensed and stated credited.
by storyas
July 16, 2011
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515 Monroe Street, Newport, KY 41071