I always have the best experience every time I have an appointment here. Although I have not had much to complain about, I have noticed that they strongly adhere to the customer is always right policy and if anything goes wrong make every effort to correct the situation. Their office was one of the quietest, most peaceful places I've ever visited. I was able to relax very easily. I was completely satisfied with the time I wisely spent talking to this counselor. They helped me so much; I would go back in a heartbeat. They always make an extra effort to make me feel respected and attended to. They always listen to every question or concern I may have. It was so nice to arrive and see many fully qualified staff members. I've gone to some places that were very understaffed and I've never had a good experience. This place had a great staff though, and I'll definitely be going back.