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Lenox Village Pharmacy

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Lenox Village Pharmacy
Lenox Village Pharmacy
(15 Reviews)
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5 Walker Street Lenox, MA 01240
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Consumer Feedback

(15 Reviews)
Service
4 star average for Service
Environment
4 star average for Environment
Expertise
3 star average for Expertise
Staff
4.5 star average for Staff
Recommended
4.5 star average for Recommended
Value
3 star average for Value
Lenox Village Pharmacy (LVP) filled a prescription for a post surgical narcotic prescription, processed it with our insurance, then closed three hours early, the same time my wife left the hospital. Her doctor faxed another prescription to CVS that is open until 9 p.m., but CVS could not fill it because LVP had already processed it with our insurance and federal law prevents two narcotic prescriptions filled in the same day by the same person. Sure wish LVP had informed us or the prescribing physician of their irregular hours today, or had forwarded the order to CVS. Oh, we had 2 inches of snow today which for the Berkshires is just a dusting.
by Tom S xxx.xxx.153.88
March 13, 2018
Does the provider's staff treat you well?
Yes
by Anonymous xxx.xxx.181.185
June 05, 2014
Did you notice a foul odor when you arrived at this provider's office?
No, I didn't notice an odor
by Anonymous xxx.xxx.224.82
October 23, 2013
Is it easy to refill a prescription over the phone at this pharmacy?
Yes
Did a staff member acknowledge or greet you when you entered?
Yes, I was greeted when I walked in
Was this provider's office too cold?
No, it was fine
Did you leave the office feeling satisfied with your visit?
Yes
by Anonymous xxx.xxx.3.240
March 26, 2013
Does this pharmacy typically put you on a lengthy hold when you call with a question?
No
Did the staff make you feel uncomfortable when you called with questions or concerns?
Not at all! They were happy to address every concern I had
Does this pharmacy typically ship your medication to the wrong address?
No
Did this provider leave you unattended for an extended period of time?
Not at all! They were always present and attentive
Has this provider ever cancelled your appointment on you last minute?
Never, they are very reliable.
by Anonymous xxx.xxx.3.38
March 22, 2013
Does this provider adhere to the customer is always right policy?
No, it is their way or the highway
Did this provider ever dismiss your concerns as unimportant?
Sometimes, I usually have to convince them to look into the situation
Did this provider ever postpone your appointment?
Sometimes, a little too often
Did this provider ever take personal phone calls while in the appointment room with you?
Yes! He/she took a personal call right in front of me. I found it to be incredibly rude.
Does this provider maintain a professional appearance?
Yes, he/she looked very professional
by Anonymous xxx.xxx.118.210
December 13, 2012
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Not Really
Did you leave the office feeling satisfied with your visit?
Yes
Was this provider's office easy to locate?
Fairly Easy
Are you going to visit this provider again?
Sure
by Anonymous xxx.xxx.137.223
March 08, 2012
Did this provider answer all of your questions?
Some were answered
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Completely!
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Are you going to visit this provider again?
Sure
by Anonymous xxx.xxx.54.80
January 13, 2012
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Was it easy to make an appointment with this provider?
Yes
by Anonymous xxx.xxx.128.181
November 04, 2011
Was this provider's office easy to locate?
Fairly Easy
Did this provider answer all your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes
by Anonymous xxx.xxx.166.64
September 27, 2011
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Map and Directions
5 Walker Street, Lenox, MA 01240