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Cameron Phillips, LMT-C

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Cameron Phillips, LMT-C
Cameron Phillips LMT
(12 Reviews)
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1000 Kresky Avenue Suite O Centralia, WA 98531
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Consumer Feedback

(12 Reviews)
Service
4.5 star average for Service
Environment
5 star average for Environment
Expertise
5 star average for Expertise
Staff
4.5 star average for Staff
Recommended
4 star average for Recommended
Value
5 star average for Value
Best ever.
by Denise xxx.xxx.129.82
September 07, 2023
Made an appointment based on a referral. Office called to cancel less than 24 hours before the appointment due to mismanagement of the therapists schedule.

Due to unfortunate and unforseen circumstances I was forced to cancel my husband's appointment the following week last minute which I called an apologized for profusely and said I would be happy to resolve the issue.

They called back to reschedule which was done through text messages where(by the owners own admission whoever was answering was using speech to text) they said they could not do the following week. The messages were disjointed and unprofessional. It sounded like they couldn't book without there being multiple people. I thought maybe it was a simple typo and continued trying to book for 1pm after my husband reminded me of an existing appointment.

I recieved a picture message showing me a time slot that I did not ask for. At this point I did try to call only to get voicemail. Eventually the owner called and said he didn't typically handle appointments so oddly and that he didn't know who I was talking to although later said the person answering said they were using voice to text.

He reminded me I needed to have patience because he was waiving the copay for my husband's insurance . The message came off incredibly strong handed to which I told him that if handling the situation professionally was a problem I'd happily pay a copay somewhere else.

The owner then proceeded to tell me that he had to pay his therapist for my cancelled appointment a fee of 20 dollars which I said I'd pay and bid him good day

He then texted me with a picture of his cancellation policy stating it was 40 dollars and that he didn't actually want money from me because there's always strings attached which was further unprofessional.

Again I said I'd pay the fee since it was our cancellation regardless of the circumstances. He continued blaming his employees response and his own on my "bad day".

While I don't believe this is a direct reflection on the therapists themselves I do believe this company's business practices and professionalism need an overhaul.
by Achtland Gaming xxx.xxx.19.59
January 09, 2019
Does the provider's staff treat you well?
Yes
Did this Provider let you know upfront what the approximate cost of the services would be?
Absolutely
Does this provider take that extra step to make you feel special?
Absolutely
Did you feel that your waiting time was acceptable?
Absolutely
Would you recommend this provider to someone who asks for a referral?
Yes
by Anonymous xxx.xxx.226.183
May 13, 2014
Did this provider thoroughly explain the risks and benefits of your treatment?
Yes, they made sure I had all the information I needed to make a decision
Did this provider answer all of your questions?
Yes
Does this provider offer flexible appointment times?
Yes
Is this business in a safe neighborhood?
Yes, it was in a safe enough neighborhood
Was the massage therapist able to customize their massages for clients with injuries?
Definitely, and they made sure to ask if I had an injury before my massage
by brenda xxx.xxx.226.183
August 04, 2013
Were the staff members able to answer your questions?
Yes, they were able to answer my questions
Did this provider seem well-trained and experienced?
Absolutely, they were an expert!
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Absolutely! I'm always able to get my questions answered over the phone right away!
Did this provider have an entertaining selection of waiting room magazines?
Absolutely! They were very entertaining!
Does this provider always take that extra step to make you feel special?
Yes, I always enjoy my appointments
by Anonymous xxx.xxx.246.89
June 29, 2013
Did this provider show attention to detail?
Absolutely! They are always very careful and meticulous
Did your massage hurt?
Not at all! My massage was the best I've ever had
Was this provider's office too cold?
Not at all, it was the perfect temperature
Was this provider willing to stay open late to accomodate your needs?
Yes, they've stayed open late when I've needed help
Did the massage therapist use clean sheets?
Not at all! They were disgusting
by Anonymous xxx.xxx.246.89
April 28, 2013
Was it clear that this provider takes pride in the appearance of his/her office?
Yes, the office was well organized and taken care of
Did you feel like this provider's office was understaffed?
No, they were fully staffed
Did the massage therapist play relaxing music during your massage?
Yes, they played relaxing music
Did this provider seem up-to-date with the current advancements in their field?
Yes, they were informing me of new advancements that were extremely recent
Does this provider have a good professional reputation within your community?
Definitely! Everyone knows they are the best around!
by teg xxx.xxx.231.226
January 26, 2013
Was this provider willing to stay open late to accomodate your needs?
Definitely! They would never turn away anyone in need
Did they follow up with you after your appointment?
Yes, they made sure I had everything I needed!
Did this provider rush your appointment?
No
Was the waiting area spacious?
Yes
Were the staff members able to answer your questions?
Yes! They were the most knowledgeable staff I've ever seen!
by teg xxx.xxx.231.226
January 24, 2013
Did you feel like this provider's office was understaffed?
No, they were fully staffed
Did this provider wear an obnoxious cologne?
Not at all, their cologne smelled great
Does this provider leave you on hold for a long time when you call?
Never! I don't think I've ever been put on hold here for a long time
Did this provider leave you unattended for an extended period of time?
Not at all! They were always present and attentive
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Yes
by Anonymous xxx.xxx.229.239
December 10, 2012
Did this provider promise services he/she couldn't provide?
Yes! They couldn't do anything they told me they would be able to
Was this provider sympathetic to your situation?
Yes! They went above and beyond to make me feel special and respected
Did you feel safe in this provider's care?
Absolutely! I knew I was being cared for by an expert!
Did this provider have an entertaining selection of waiting room magazines?
Yes
Did this provider seem up-to-date with the current advancements in their field?
Yes, they were informing me of new advancements that were extremely recent
by Anonymous xxx.xxx.229.239
November 09, 2012
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Map and Directions
1000 Kresky Avenue Suite O, Centralia, WA 98531