Directory > Providers > Senior Care > Nursing Home > IL > Northbrook > Brandel Care Center > Reviews

Brandel Care Center

Nearby

Nursing Homes

Arden Courts of Northbrook

Northbrook, IL

Glen Oaks Nursing Home

Northbrook, IL

Arden Courts Alzheimer's Assisted Living

Northbrook, IL

Brandel Care Ctr

Northbrook, IL
Get Featured on Wellness.com > Learn More
Brandel Care Center
Brandel Care Center
(6 Reviews)
> Get Phone Number & Directions
2155 Pfingsten Road Northbrook, IL 60062
Add a Review

Consumer Feedback

(6 Reviews)
Staff
4.5 star average for Staff
Recommended
5 star average for Recommended
Service
5 star average for Service
Value
5 star average for Value
Expertise
4 star average for Expertise
Environment
4 star average for Environment
A family member has had several stays in the medical rehab unit at Brandel Care Center in recent years. While the facility is clean and the staff is cheerful, we have experienced numerous concerns with both the quality of the nursing and social work staff. Our loved one was rushed back to the hospital from Brandel experiencing life threatening internal bleeding -- it soon became very clear to all of us that there were clear signs this emergency days before an ambulance was called. While our family member remained in intensive care, she was barraged by visits from the outreach coordinator (marketing director) for Brandel, who had no interest in her condition other than to ascertain when or if she would be returning to this facility. There is a strong possibility that the aforementioned outreach coordinator passed herself off as a family member to a resident physician and gave our parent totally inappropriate information regarding discharge. In addition, the patient was released to the care of an elderly sister with questionable judgment regarding safety. Adult children were not contacted about this matter, nor were they asked to attend a discharge planning meeting. Brandel Care Center seems to be a revolving door for social workers and discharge planners -- our parent has worked with two temporary social workers placed by an outside agency in the past several months.
by Let the Buyer Beware xxx.xxx.125.184
April 09, 2015
Would you refer a friend or family member to this senior care facility?
Yes
Did this senior care facility prominently display their credentials or business license?
Yes
Was this senior care facility's staff friendly?
Yes
Was this senior care facility easy to locate?
Fairly Easy
by Anonymous xxx.xxx.152.240
August 10, 2014
The staff at Brandel are SO caring, day in and day out. My husband, Paul, was there for three years and I went almost every day to visit and to help him with his meal. Of course, when I couldn't go, they were very willing to do that for him also.
I learned so much myself from watching them care for Paul and others there. They're so helpful and try hard to be accommodating. I plan on telling everyone I know about how fabulous this nursing home is. Its really a place you can trust.
by Carol Nevin xxx.xxx.131.62
March 13, 2014
Did this provider pressure you to purchase any unnecessary products during your visit?
Absolutely not! I was never uncomfortable
Does this provider offer any coupons, discounts or promotions?
Yes, they always have specials going on
by Anonymous xxx.xxx.220.225
February 08, 2014
My father has end stage liver disease and has had to be admitted to rehab three times in the past year after lengthy hospital stays. We had two admissions at another local rehab center that has the reputation as being the "best on the North Shore". This time we decided to give Brandel a try. What a MAJOR improvement! The PT staffs are comaprable at both centers, but Brandel's nursing and CNA staff is far superior. Their staff is the most friendly, welcoming staff I've ever dealt with, they are gentle with my dad and attentive to his needs and concerns. They are so much more skilled at lifting and moving patients, it is a world of difference. They are warm and professional, and make the whole experience that much better. Everyone from the Director to the staff knows my family by name and gives us updates without being hounded. They have been incredibly accommodating during a difficult time and I can't say how much of a difference it has made. Each patient has their own room with a wheel in shower. Meals are served family style. I am very impressed with the progress my dad has made in only three weeks. I highly recommend checking out this hidden gem.
by A pleasantly surprised patron xxx.xxx.86.242
August 22, 2012
Did a staff member acknowledge or greet you when you entered?
Yes, I was greeted when I walked in
Were the staff members able to answer your questions?
Yes, they were able to answer my questions
How would you compare this provider to others in his/her field that you have visited?
There is no comparison!
by Anonymous
October 31, 2011
Add a Review
Map and Directions
2155 Pfingsten Road, Northbrook, IL 60062