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Highway 58 Animal Hospital

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Highway 58 Animal Hospital
Highway 58 Animal Hospital
(4 Reviews)
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4933 Highway 58 Chattanooga, TN 37416
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Consumer Feedback

(4 Reviews)
Service
4 star average for Service
Environment
4 star average for Environment
Staff
4 star average for Staff
Recommended
4 star average for Recommended
Value
4 star average for Value
Expertise
5 star average for Expertise
My 87 year old mother called this place for a quote on getting her dog and cat spayed and neutered. They quoted her a price of 140 for the dog and 70 for the cat. They also said that rabies shots would be required at a rate of $20.15 each. The total for both was $215.30 which seemed reasonable. She made the appointment for later in the week.

The next day, they e-mailed her a contract with instructions for her to sign and send back immediately instead of just bringing in at the time of the appointment. This seemed strange to me so I decided to read the fine print.

Had I not done this...my mother would have signed and agreed to pay them a total of $666.10! They added misc. things like sutures and IVs as separate charges instead of including them in the price of the actual spay and neuter. They added so many "incidental" charges that the dog's neuter went from $140 to $345.50. The cat's spay went from $70 to $320.60. To give you an idea of how ridiculous and outrageous these prices are...I found her another location 4 miles away that performed the exact same procedures on both animals for a grand total of $185.15

These are unfair, unethical, and deceptive business practices. Doing it to an 87 year old woman borders on elder abuse. They should be ashamed of themselves.
by Mattson Smith xxx.xxx.44.197
January 06, 2020
Would you recommend this provider to others?
Yes
Were the waiting room chairs comfortable while waiting for your pet?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
Are you going to visit this provider again?
Probably yes
Did you feel safe in this provider's care?
Yes
by Anonymous xxx.xxx.3.63
June 07, 2014
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
Was this provider's office easy to locate?
Fairly Easy
by Anonymous xxx.xxx.114.144
September 10, 2012
Did this provider have reasonable prices?
Yes
Did this provider wear an obnoxious cologne?
No, they didn't wear any cologne
Does this provider leave you on hold for a long time when you call?
No, they are really great about answering the phone right away
Is this business in a safe neighborhood?
Yes, it was in a safe enough neighborhood
Does this provider adhere to the customer is always right policy?
Yes, they listen to all complaints and make every effort to correct the situation.
by Anonymous
August 04, 2011
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Map and Directions
4933 Highway 58, Chattanooga, TN 37416