They fully explain my pet's condition and options available if it is serious. When I leave I know exactly what my pet has and what treatments are available. I've never had to worry about them being understaffed or not being able to help me right when I need it. They have a great staff that's very knowledgeable and qualified. They are always willing to answer my questions and make me feel part of my animals support team. I've been other places that left me unattended or are not knowlegible. They always go the extra mile to make me and my pets feel cared for. My pets are well cared for every time we come here. They genuinely care about my animals best interest and welfare.