They made sure that their qualifications were obvious. I was confident that I was under the care of a professional. They were very sympathetic to my situation, and made me feel cared for. I knew that I could count on them at all times. I love that I can count on them to work with me until they find a solution for my situation. Other places I've visited, seem to give up after they don't have an answer for me the first time, but not here.