Their office was the absolute perfect temperature. It was so nice to be able to get out of the weather outside and sit in a relaxing, comfortable office. They were so kind and attentive to me. I didn't have to worry about them arguing with me, or contradicting what I had to say, which has been a problem for me at other places. They made sure every single question I had was answered, and are always available if I think of any more questions I want answered. They never have that typical, annoying music playing here. If they do play music it is soothing and appropriate for the setting. As soon as I walked through the door, I was immediately greeted by the friendly staff. They went out of their way to make me feel special and appreciated.