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Mesquite Veterinary Hospital

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Mesquite Veterinary Hospital
Mesquite Veterinary Hospital
(8 Reviews)
> Get Phone Number & Directions
15999 North Oracle Road Tucson, AZ 85739
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Consumer Feedback

(8 Reviews)
Service
4 star average for Service
Environment
4 star average for Environment
Expertise
2.5 star average for Expertise
Staff
3 star average for Staff
Recommended
4.5 star average for Recommended
Value
5 star average for Value
Overpriced, unprofessional, unfriendly! I took my puppy for his second set of shots to this place (the breeder had given the first shots). The front desk staff is unfriendly but the female vet seemed to be OK. My second visit did not go as well. The male vet was absent minded and I had not expected to have another vet treat my dog at these prices. I could have went to PetSmart/Banfield where they have various vets on duty at a fraction of the cost. I asked to get an ear cleaning solution, which I did not get. No return visit was scheduled by the very unfriendly cashier. I paid for a urine analysis ($40+) which I was to collect the next morning but I decided to call them and ask to get a refund. The estimate for neutering my puppy was around $300 which is ridiculous. A couple of weeks later I called to have them email the puppy's vaccination records for joining a training class. Nothing was emailed (and yes, I checked my spam). I called a few days later and asked them to mail me the vaccination records. What I got instead was a reminder for the next vaccination date which I did not even know about. I called them and asked them to email me the records and they stated they had just started to use email and they had had some problems and had been reset so they did not know what happened to any earlier emails. Oddly, they claimed that they get 100s of emails a day and that's why they could not find my email request sent just a few minutes earlier. The estimate for neutering my puppy was around $300 which is ridiculous. I am certainly not one bit confident that this place is equipped to offer the level of customer service that I expect, especially at these high prices. Anal sac expression was $26 which took about 45 seconds and did not even smell bad. Because they don't have their office running smoothly, and their lack of expertise with OLD TECH like email, I hate to think what goes on behind closed doors. Both vets were older and I was left to wonder if they are current with state-of-the-art vet care. I would never trust my precious puppy to be treated for anything at this place. I checked my debit account if they had given me the refund for the urine analysis, and as expected, they had not. They promised to send my refund check which I hate: the hassle of going to my bank to cash a $40 check. So now "the check is in the mail".
by my cavaton xxx.xxx.136.28
September 09, 2014
Would you recommend this provider to others?
I Already Have
Were the waiting room chairs comfortable while waiting for your pet?
Yes
When your pet had to stay in overnight care did this veterinarian call you with follow-ups when they promised they would?
Yes, they called right on time
Does this provider take that extra step to make you feel special?
Absolutely
Did this veterinarian and their staff educate you on what you could do better to help keep your pets healthy and happy?
Yes, they are very knowledgable and gave me great advice
by Anonymous xxx.xxx.188.248
July 27, 2014
Does this provider offer flexible appointment times?
Yes
by Anonymous xxx.xxx.193.154
November 15, 2013
. I am going to refer everyone I know here. I absolutely love this place. I spend a little too much time in the waiting room. I've waited longer at other offices, but I was hoping to be seen sooner.
I was able to relax very easily. I was extremely satisfied with how smoothly my pet's appointment went and how helpful the vet was. It really went well.
Dr. Baker was wonderful! He answered all my questions ! Also he call to find out how my dog was doing!!
by Peggy Grant xxx.xxx.230.144
September 10, 2013
Did this provider ever postpone your appointment?
No, they never postpone my appointment
Did you leave the office feeling satisfied with your visit?
Completely!
Were the examining rooms clean and free of odor?
Yes
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider sympathetic to your situation?
Yes, they were sympathetic and caring
by Anonymous xxx.xxx.146.28
October 11, 2012
Was this veterinarian gentle when caring for your pet?
Yes, they always demonstrate care and compassion
Does this provider maintain a professional appearance?
Yes, he/she looked very professional
Did you experience unnecessary pain during your visit?
No
Did you notice a foul odor when you arrived at this provider's office?
Not at all, their office smelled fantastic!
Did this provider ever postpone your appointment?
No, they never postpone my appointment
by Anonymous
December 22, 2011
I did not feel safe at all in their care. I definitely had doubts about their qualifications. They didn't listen to anything I had to say! Whenever I tried to get a word in, they either interrupted me or cut me off before I could finish. Their staff was somewhat friendly, but they didn't go out of their way to make me feel welcome. I didn't wait long at all. My appointment started on time, and the wait was much shorter than other offices I have been to.
by Anonymous
June 11, 2011
Would you recommend this animal hospital to others?
I Already Have
Did this provider wear an obnoxious cologne?
No, they didn't wear any cologne
Does this provider treat every client equally?
Definitely, they make everyone feel equally respected and cared for
Does this provider maintain a professional appearance?
Absolutely! You can tell that he/she really makes an effort to look professional
by Anonymous
May 14, 2011
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Map and Directions
15999 North Oracle Road, Tucson, AZ 85739