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Animal Ark Veterinary Hospitals

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Animal Ark Veterinary Service

Baldwinsville, NY

Fitzpatrick Sandra J DVM

Baldwinsville, NY
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Animal Ark Veterinary Hospitals
Animal Ark Veterinary Hospitals
(10 Reviews)
> Get Phone Number & Directions
2996 Belgium Road Baldwinsville, NY 13027
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Consumer Feedback

(10 Reviews)
Service
3.5 star average for Service
Environment
3.5 star average for Environment
Expertise
4 star average for Expertise
Staff
4 star average for Staff
Recommended
3 star average for Recommended
Value
3 star average for Value
Would you recommend this provider to others?
No
Were the waiting room chairs comfortable while waiting for your pet?
Not really
Was the provider's staff welcoming to you?
Somewhat
Does this provider maintain a professional appearance?
Yes
Did this provider seem well-trained and experienced?
Yes
by Anonymous xxx.xxx.106.188
July 29, 2014
My dog died a few days after surgery at Animal Ark. The services started fine, consultation was good if not a bit high pressured, surgery was done quick, but the after care was terrible. My dog had a blockage in her bowel, during surgery the Dr found she had perforated her bowel. Operation was done on a Fri afternoon, but because they were closing at 11am Sat they rushed me to pick her up Sat morning. I trusted if the Dr said she was ready to go home she was - he s the expert, this was a new situation for me. I was given no instructions or a check list of warning signs to potential complications - in fact the Dr only seemed to indicate she was fully on the mend. While still in the Dr s care that morn she was so weak she had defecated on herself. While she was resting in my lap Sunday night she suddenly started breathing erratically and died - we were stunned. She had been weak since being home (but she had been weak prior to surgery plus she had just had surgery, so assumed this was normal), hadn t eaten (I had forced feed her a little), was drinking a lot but figured this was because she hadn t been drinking much prior to surgery. She had no control of her bladder - I attributed this to the IV and her drinking a lot from being dehydrated. After she passed the Dr told me it must have been her heart. But as I did some research I found all these things I described above were signs of post surgery complications. For example, these were signs of internal bleeding (there was also signs it could have been her heart too, but if the Dr was concerned her heart may be an issue after surgery why wasn t I given a list of a things to watch for that may indicate a heart complication from the procedure?). A simple press of my fingers to her gums and watching the color of the gums from the pressure would have shown me if she was suffering from internal bleeding and I would have rushed her back to the ER. I ve never had to care for someone after surgery. I have no idea what to expect as far as recovery. I had been given every indication she was on the mend, no worries. If the Dr had provided say a warning list of things to be on the watch for after surgery, I would have been wary, more on watch, and I believe she would still be alive today. I had given her her pain meds 90 mins before she died - I read online if you think a dog has internal bleeding don t give them pain meds as they increase the bleeding. A list saying If you re pet is still weak or weaker X hours after surgery, check for this or If your pet still can t control her bowels or bladder X hours after recovery then check for this would have gone a long way towards saving her life. I ve talked to other vets who were surprised she was dismissed so soon, especially given the perforated bowel, and who said they wouldn t have dismissed her until she was stronger and at least eating and passing waste ok and indicated a 2-3 day period under the care would have been insisted upon following such a procedure. When I questioned the Dr about the rushed dismissal, he claimed after care was offered - it was not. Her surgery was very expensive, but a little bit more to assure a 100% recovery would have been no problem - I would have gone the extra mile to save her. I believe when you enlist the help of a Dr for surgery, you expect quality care from start (ie prior to surgery) thru the surgery thru post care. It was like once the surgery was done, the Dr. s obligations were done. Now I know, and next time I will make sure I m more educated and not rely on the Dr. alone, even if it costs me more money (like return trips to the ER to be make sure all is ok if I am seeing warning signs the Dr has told me, or I know of myself, to watch for), because 100% recovery is the only goal. Do your research and make sure you get a Dr. who will make sure you are as informed as possible to assure your pets recovery follow surgery.
by Ron xxx.xxx.196.214
February 28, 2014
Would you recommend this animal hospital to others?
No
Did you feel that this veterinarian's pricing was fair?
Absolutely not. I was shocked and appalled when I paid the bill.
Did this veterinarian answer all of your questions?
No, I left confused and frustrated
by Anonymous xxx.xxx.198.201
February 17, 2014
Does this provider offer any coupons, discounts or promotions?
Not that I have seen
Was this provider's staff friendly?
Yes
Is this provider's business conveniently located?
Yes, it is very conveniently located
Does this provider always put the customer first?
Yes, they always put customers first
Does this provider have a good professional reputation within your community?
Not really, it could be better
by Anonymous xxx.xxx.71.248
January 27, 2014
Were the restrooms well-stocked at this provider's office?
Yes, they were well-stocked
Does this provider treat their staff well?
Yes, they treat their staff with respect
Did this provider seem well-trained and experienced?
Yes, they seemed very qualified
Does this provider leave you on hold for a long time when you call?
No, they are really great about answering the phone right away
Was this provider sympathetic to your situation?
Kind of, but I they could have been more understanding
by Anonymous xxx.xxx.236.49
March 06, 2013
Is this provider easy to reach in an emergency?
No. It took me several times to get through.
Did this veterinarian seem overwhelmed with too many pets?
No, he/she seemed very calm and not in a rush to see the next pet
Was this veterinarian friendly?
Not Really
Does this provider offer flexible appointment times?
Yes
Did you spend a lot of time in the waiting room at this provider's office?
The wait wasn't terrible, but it wasn't the best
by Anonymous xxx.xxx.41.229
January 29, 2013
Did this provider answer all of your questions?
No, I left confused and frustrated
Did you feel like this provider's office was understaffed?
No, they were fully staffed
Did this provider show attention to detail?
Definitely not. They were unaware of my situation, even though they had my information
Did this provider's staff seem to respect him/her?
Absolutely not. They were always complaining about him/her
Was this provider argumentative or easily angered?
Very, they contradicted everything I said and became very angry
by Anonymous xxx.xxx.73.36
January 24, 2013
Does this provider give unbiased advice?
Absolutely! I always get sound, helpful, and completely unbiased advice!
Did this provider listen to your input and concerns?
Absolutely! This provider always listens carefully to what I have to say!
Does this provider always take that extra step to make you feel special?
Yes, I always enjoy my appointments
Did this provider ever dismiss your concerns as unimportant?
Never, they go out of their way to address every concern of mine immediately
Are you going to visit this provider again?
Without a doubt!
by kjbogart xxx.xxx.133.247
January 18, 2013
Did the veterinarian allow you to stay with your pet at all times?
Yes
Was this animal hospital's staff friendly?
Yes
Does this veterinarian send reminder cards for your pets annual check-up?
Always. Not only do they send reminder cards, they also send adorable cards during the holidays
by Anonymous
October 10, 2011
Their prices were very fair. The level of care you get for the price is outstanding. I am always so impressed with how quickly my calls are answered here. I am never put on hold for a long time and love knowing that if I have a quick question I won't have to wait a half hour through terrible music to get it answered. They paid close attention to me and all of my questions were answered. They were very qualified and knowledgeable. I could tell that they've been doing their job well for quite a while. I love taking my pet here. I feel confident in their care and my pet really seems to like them.
by Anonymous
October 03, 2011
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Map and Directions
2996 Belgium Road, Baldwinsville, NY 13027