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Crossroads Animal Hospital

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Moody, AL

Crossroads Animal Hospital

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Crossroads Animal Hospital
Crossroads Animal Hospital
(7 Reviews)
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1826 Carl Jones Road Moody, AL 35004
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Consumer Feedback

(7 Reviews)
Service
5 star average for Service
Environment
4 star average for Environment
Expertise
4 star average for Expertise
Staff
5 star average for Staff
Recommended
3.5 star average for Recommended
They used to be great, affordable and helpful. The past two years it seems the offer the most expensive treatment as the only option. One dog of our had blood in his urine and first the tested urine and sent us home with an antibiotic and pain killers, then we came back when that didn't work, paid another office visit, got X-rays and were told only about surgery as an option for bladder stones for over $600. I talked to a friend and apparently this is normally a $350 surgery, and most pets can be cleared up with food changes. I tried to order the food which requires a script online and when they called the doctor to authorize it, she said she doesn't authorize online orders, we could order through their website, which we tried but we could never get it to work and the staff was zero help. Very very frustrated with them, going elsewhere. This is just one example of several of how this place turned into a money pit.
by Frustrated xxx.xxx.98.238
September 22, 2013
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Completely!
by Anonymous xxx.xxx.157.89
March 19, 2012
Pet owner beware!!! The clinic has a good reputation...but my dogs went in for boarding in healthy conditions, and both came home sicker than they have ever been. I've never experienced a reaction like that before. The clinic admitted to a Parvo outbreak!!! --but they did not communicate this to pet owners who had their animals boarded there during the outbreak. I found out about the Parvo Outbreak when *I* called the vet to tell them how sick my dogs were. We are not going back.
by Anonymous
January 12, 2012
Does this provider welcome questions?
Absolutely! They are happy to answer all of my questions
Were the waiting room chairs comfortable at this animal hospital?
Yes
Did you notice a foul odor when you arrived at this provider's office?
No, I didn't notice an odor
Does this provider offer flexible appointment times?
Absolutely! I never have a problem!
Was this veterinarian friendly to your pet?
Extremely friendly, I could really tell his/her love for animals.
by Anonymous
July 19, 2011
Does this provider leave you on hold for a long time when you call?
Never! I don't think I've ever been put on hold here for a long time
Were the restrooms well-stocked at this provider's office?
Yes, they were well-stocked
Did this provider show attention to detail?
Yes, I've never had to worry about them missing any important information
by Anonymous
June 03, 2011
Does this provider maintain a professional appearance?
Absolutely! You can tell that he/she really makes an effort to look professional
Does this provider always put the customer first?
Absolutely! They have some of the best customer service I have ever seen
How would you compare this provider to others in his/her field that you have visited?
Among the best I have seen
Did this provider rush your appointment?
No, I was able to ask as many questions as I wanted
by Anonymous
May 24, 2011
Does this provider have a good professional reputation within your community?
Yes, they are known for being good at what they do
Did this provider ever postpone your appointment?
No, they never postpone my appointment
Is this provider's business conveniently located?
Yes, it is very conveniently located
by Anonymous
May 09, 2011
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Map and Directions
1826 Carl Jones Road, Moody, AL 35004