I didn't experience any unnecessary pain during my visit, and I was amazed at how much better I felt after I left. I felt absolutely at ease leaving my pet here- everything is brand-new and top of the line. Their equipment is all the most advanced, so I knew my pet would be getting top of the line treatment. They've never used foul language, which has bothered me at some of the other places I've been too. They always make an extra effort to be polite and courteous. They always go above and beyond to help me with anything I need. They never complain about anything, and I know I can always count on them. They made sure that their qualifications were obvious. I was confident that I was under the care of a professional.